This Cancellation and Refund Policy explains how cancellations and refunds work for paid purchases on Milox (the “Service”), operated by Golax India Private Limited. It applies together with our Terms and Conditions and Privacy Policy. Milox is a digital social dating platform. We sell optional digital features only — not physical goods.
1. What you can purchase
Depending on availability in the app, you may purchase optional digital products such as Premium or Messaging plans, Verified badge access, or Milox Points packs. Prices and billing cycles (monthly, yearly, or one-time) are shown before you pay.
Purchases may be processed through payment partners such as Razorpay (and any other gateway we enable). If you buy through Google Play, Google’s billing and refund rules may also apply in addition to this policy.
2. Instant digital delivery
After successful payment, access is usually granted automatically in your Milox account (for example: Premium status, messaging entitlement, or Points balance). Because delivery is digital and typically immediate, the usual “return window” for physical goods does not apply.
3. Subscription cancellation
If you have an active recurring Premium or Messaging plan billed by Milox:
- You may cancel future renewals from the app or by contacting support before the next billing date.
- Cancellation stops the next auto-renewal. It does not usually reverse the current paid period already started.
- You generally keep access until the end of the period you already paid for, unless we state otherwise or terminate for policy violations.
- If billing is managed by Google Play, cancel renewals in your Google Play subscriptions settings as well.
4. When refunds may be considered
We may approve a refund or charge reversal (in whole or part) in good faith for situations such as:
- Duplicate successful charges for the same order.
- Payment captured but the purchased entitlement was not delivered after a reasonable time and we cannot restore it.
- A clear billing error on our side (wrong amount or wrong product).
- Where Indian law or applicable consumer rules require a refund.
We may ask for order ID, payment reference, screenshot, and account email/username to investigate.
5. When refunds are generally not available
Except where required by law, purchases are typically non-refundable if:
- You simply changed your mind after access was granted.
- You already used Premium/Messaging benefits, spent Milox Points, or completed a Verified purchase that was fulfilled.
- Your account was suspended or terminated for violating our Terms, Community Guidelines, or Safety policies.
- You shared credentials, bought for someone else, or requested a refund after heavy use of the feature.
- Network, device, or third-party app-store issues outside our control prevented you from using a feature you still have access to.
6. Milox Points and consumed digital value
Milox Points and similar virtual balances have no cash value and are not transferable outside the Service. Points spent on features (such as interests or video calls) are generally not refundable once deducted, except where required by law or where we confirm a technical debit error.
7. Google Play purchases
If you paid through Google Play, you should first use Google’s refund or purchase dispute tools where available. We may still help investigate delivery issues, but Google’s decision and timelines can control those orders.
8. How to request a cancellation or refund
Email miloxapp@gmail.com with subject “Refund request” or “Cancel subscription” and include:
- Your Milox username and account email.
- Order / payment ID (Razorpay, Google Play order number, or similar).
- Date and amount paid.
- What you purchased and why you are requesting cancellation or a refund.
We aim to respond within a few business days. Approved refunds are sent back to the original payment method; bank or wallet posting times vary by provider.
9. Chargebacks
If you open a chargeback or dispute with your bank or card issuer, we may pause related entitlements while we investigate and share payment records with the processor. False or abusive disputes may lead to account restrictions.
10. Changes to this policy
We may update this Cancellation and Refund Policy from time to time. The “Last updated” date on the page will change when we do. Continued use of paid features after an update means you accept the revised policy for future purchases.
11. Contact
Questions about cancellations or refunds: miloxapp@gmail.com. Operating company: Golax India Private Limited. Website: https://milox.in.
