This Shipping Policy explains how Milox delivers products and services. Milox (operated by Golax India Private Limited) is a digital platform. We do not manufacture, warehouse, or ship physical goods.
1. Digital-only products
Everything you can buy on Milox — including optional Premium or Messaging plans, Verified badge access, and Milox Points — is a digital product or digital entitlement delivered inside the Service.
There is no physical packaging, courier, postal delivery, tracking number, or shipping address required for Milox purchases.
2. How delivery works
- After successful payment, entitlements are usually applied to your logged-in Milox account automatically.
- Delivery is electronic (account activation, feature unlock, or Points credit).
- Typical delivery time is immediate to a few minutes after payment confirmation.
- In rare cases (payment pending, gateway delay, or technical issue), delivery may take longer. Contact support if access is missing after payment succeeds.
3. No shipping charges
Because we do not ship physical items, there are no shipping fees, customs duties, or delivery charges from Milox for digital purchases. The amount shown at checkout is for the digital product itself (plus any taxes displayed by the payment provider, if applicable).
4. Service availability
Digital delivery requires a working internet connection and a valid Milox account (via the Android app on Google Play). Delivery quality depends on your device, network, and account status — not on a physical courier.
Milox does not guarantee uninterrupted uptime. Temporary outages may delay when you can use a feature you already purchased; that is not the same as a failed physical shipment.
5. Failed or delayed digital delivery
If payment succeeded but the feature or Points did not appear:
- Confirm you are logged into the same account used for the purchase.
- Force-close and reopen the app, then check Premium / Points / profile status.
- Email miloxapp@gmail.com with your payment ID, amount, date, and username so we can restore access or investigate.
Unresolved failed delivery may be handled under our Cancellation and Refund Policy.
6. Geographic scope
Milox is an online Service. We do not ship merchandise to any country. Availability of paid digital features may vary by region, payment method, app-store rules, or legal restrictions.
7. Third-party stores
If you obtain Milox through Google Play, installation of the app binary follows Google Play’s distribution process. That is not shipping by Milox; it is digital distribution by the store.
8. Changes
We may update this Shipping Policy when our product or delivery methods change. The page “Last updated” date will reflect revisions.
9. Contact
Delivery or access questions: miloxapp@gmail.com. Operating company: Golax India Private Limited. Website: https://milox.in.
